Customer Service

Our team is always ready to help you.

Frequently Asked Questions (FAQ)

Orders and Shipping

In most cases, barring unforeseen circumstances, the order is delivered in 24/72 hours, for more information, you can visit the page Shipping and Rates

How do i create an account?

You can create an account by visiting the page My account, or during checkout, by selecting the option "Create an account?“.

How can I track my shipment?

You can track your shipment via the page My orders, or, if you are not registered, through the Shipping Tracking.

Shipping for what amount is free?

For the moment we are not yet able to offer free shipping. If you want to know what the transport costs are, you can visit the page Shipping and Rates.

Where should the Promotional Code (Coupon) be entered?

Discount codes must be entered on the page Shopping cart or on the page Checkout.

What are the payment methods?

You can pay via Paper or Paypal. Only for orders over 10.01 Kg it is possible to pay in cash on delivery with a supplement of € 5.00.

Is there a minimum spending limit?

No, it is possible to freely purchase all products without having to reach a minimum expense.

Do you also ship to Europe?

We ship all over Europe, shipping costs and delivery times vary depending on the delivery address.

Post Purchase

Withdrawal and Warranties

The goods received are damaged, what should I do?

If you receive a visibly damaged package, please accept the goods with reserve.

If there is any damage, please send us as soon as possible:

Photo of the external and internal packaging
Photo of the shipping label
Photo of the damaged goods
Order confirmation photo

at the address Spedizioni@opusgroupsrl.com or through Whatsapp

Can i make a return?

In case of purchase of food products, it is not possible to return the goods (See Normative References).

For all other products you have 14 days if you want to return the goods. Transport costs in case of change of mind are charged to the buyer, for more information you can consult ours General conditions of Sale

Normative requirements:
Legislative Decree 06/09/2005, n. 206 Consumer Code
Legislative Decree 21/02/2014, n. 21.

Can I refuse a cash on delivery package?

In case of purchase of food products with cash on delivery method, the customer is obliged to accept the goods, since the package cannot be returned, so if there is a refusal of the package, the customer will be prosecuted.

If you change your mind, please contact us promptly.

Normative requirements:
Legislative Decree 06/09/2005, n. 206 Consumer Code
Legislative Decree 21/02/2014, n. 21.